POPIA Compliance
DesignAxis respects your privacy and handles personal information responsibly when you request quotes, upload files, place orders, arrange delivery, or contact us for support.
Our Compliance Position
DesignAxis processes personal information only where it is needed to provide our services, respond to enquiries, prepare quotes, manufacture parts, manage orders, arrange delivery, and maintain customer communication.
This page explains how we apply POPIA principles in practical terms. It should be read together with our Privacy Policy and Terms of Service.
Personal Information We May Collect
The information we collect depends on how you interact with DesignAxis. We keep this limited to what is reasonably required for the service requested.
Contact Details
- Name and surname
- Email address
- Phone or WhatsApp number
- Delivery or collection area where applicable
Project Information
- Uploaded files such as STL, STEP, OBJ, DXF, PDF or images
- Part descriptions, measurements, sketches or requirements
- Material preferences, use case and project deadlines
Order Records
- Quote and invoice details
- Payment confirmation references where applicable
- Order notes, delivery details and support history
Website Information
- Basic website usage information
- Form submission data
- Security logs needed to protect the site from abuse
Why We Process Information
We process information for clear business purposes connected to the services you request from us.
- To respond to enquiries and prepare accurate quotes.
- To assess part requirements, material suitability and manufacturability.
- To produce, inspect, package and deliver orders.
- To provide after-sales support where needed.
- To maintain basic quote, invoice and order records.
- To manage payment, collection and courier communication.
- To comply with tax, accounting and legal record obligations.
- To protect DesignAxis, our customers and website from misuse.
Your Rights
You may contact us about your personal information and we will respond within a reasonable time, subject to lawful retention requirements and verification of identity.
Access
You may ask what personal information we hold about you.
Correction
You may ask us to correct inaccurate or outdated information.
Deletion
You may request deletion where we no longer need to keep the information.
Objection
You may object to certain processing where allowed by law.
Withdraw Consent
Where processing is based on consent, you may withdraw it.
Complain
You may raise a concern with us or with the Information Regulator.
How We Protect Information
We use practical safeguards appropriate for a small design and manufacturing business. These measures are aimed at preventing unauthorised access, loss, misuse or unnecessary disclosure.
Security Controls
- Limited access to customer files and enquiries
- Secure WordPress form handling where applicable
- Email and account access controls
- Reasonable malware, spam and abuse prevention
File Handling
- Uploaded files are used to quote, design, assess or manufacture parts
- Customer designs are not sold or redistributed
- Project files are kept only as long as reasonably needed
- Confidential projects can be discussed before work starts
Sharing & Delivery
- Information may be shared with couriers when delivery is requested
- Information may be shared with payment or accounting providers where needed
- We do not sell customer personal information
Retention
- Quote information may be retained for follow-up and reference
- Order and invoice records may be retained for legal and accounting purposes
- Files may be removed when no longer required for the project or support
Need to Raise a POPIA Request?
Send us your request and include enough detail for us to identify the relevant enquiry, quote or order. We may ask for verification before releasing or changing personal information.
Contact DesignAxis